The Privacy Policy

This privacy statement describes how CryptoLeo gathers, utilises, and safeguards personal information when a user visits or makes use of the services offered at cryptoleo.co.uk. It covers both players and site visitors from the UK and other authorised nations where online gambling is permitted.

The p Uno Digital Media B.V., a Curaçao-based business with a licence from the local gaming authority to provide online gambling services, runs CryptoLeo. Uno Digital Media B.V. is the data controller for the majority of the site's operations, which means it determines how and why personal data is processed. The customer service team can be contacted via live chat or email with any privacy-related questions clearly labelled as such.

The p This Privacy Policy may be updated from time to time by the brand to reflect changes in the law, technology, or services provided. The updated version will then be posted on this page with a new "last updated" date. If the change is substantial, CryptoLeo might send out an email or post a clearer notice on the website so that users can check the updated language before using the services.

Data CryptoLeo gathers and uses

CryptoLeo gathers the data required to create and maintain a new account. Basic identity and contact information, such as name, date of birth, country of residence, email address, selected username, and preferred currency, are typically included. In order to accurately track deposits, bets, and withdrawals, the platform also saves wallet addresses and associated transaction identifiers because this is a cryptocurrency-focused casino.

CryptoLeo may ask for more information during verification or at a later point in the partnership for security and legal reasons. This can include extra checks related to anti-money laundering and counterterrorism financing regulations, scans or photos of identity documents, proof of address, and details about the source of funds. These details are used to verify that the operator complies with its legal obligations, that the account activity is legitimate, and that the individual is old enough to gamble.

Every time the website or app is used, technical data is collected. IP address, browser type, device model, operating system, language settings, time zone, pages visited, clicks, and session length are all included in this. CryptoLeo uses this data to maintain platform security, troubleshoot issues, keep an eye out for fraud or misuse, and learn how users interact with various sections of the website.

Another significant category is gameplay and transaction records. Deposits, withdrawals, bonuses, bets, wins, losses, games played, session durations, and interactions with responsible gambling tools are all recorded by the platform. In order to manage rakeback or loyalty rewards, settle bets, compute balances, handle disputes, and generate aggregated reports for business, risk, and compliance purposes, these records are required.

Additionally, CryptoLeo handles marketing preferences and communication data. The pertinent discussions and submissions may be saved when someone contacts support, participates in a promotion, subscribes to a newsletter, or posts a complaint or review via a partner website. This facilitates responding, conducting thorough investigations, and proving the decision-making process in the event of a disagreement.

There are various legal justifications for processing personal data. Certain tasks, like managing the account and paying wagers, are required to fulfil the terms of the gambling services contract. Others result from legal requirements, like responsible gambling requirements or anti-money laundering checks. In some circumstances, CryptoLeo depends on justifiable interests, like enhancing the platform, stopping fraud, or defending legal claims, as long as those interests are weighed against individual rights. When necessary, consent is used, particularly for optional email marketing and non-essential cookies.

CryptoLeo may share personal information with carefully selected third parties in order to provide its services. Game providers, payment and cryptocurrency processing partners, KYC and fraud prevention services, IT and hosting providers, analytics and marketing partners, regulators, dispute resolution organisations, and expert advisors are a few examples of these. Curaçao is among the recipients who are located outside of the United Kingdom and the European Economic Area. When that occurs, CryptoLeo seeks to protect data by using suitable measures like contractual protections.

Documents are not retained forever. Generally speaking, personal information is kept for as long as is reasonably required to deliver services, comply with legal and regulatory requirements, settle disputes, and uphold agreements. In actuality, this typically entails retaining important account, transaction, and compliance data for a number of years following the closure of an account or the last interaction before it is safely erased or anonymised.

Your options, rights, and contact information

The Data Protection Act of 2018 and the UK GDPR provide players with data protection rights. Subject to certain limitations, these rights can include the ability to request access to personal data held by CryptoLeo, to ask for incorrect or incomplete information to be corrected, to object to particular types of processing, to request that some processing is restricted, to ask for data to be erased where there is no good reason to keep it, and to obtain a copy of certain data in a portable format.

The p Consent can be revoked at any time by using the unsubscribe links in messages or by changing account preferences in situations where processing is dependent on consent, such as when receiving direct marketing emails. The legality of any processing that occurred prior to the withdrawal won't be impacted by the withdrawal, but it will put an end to that kind of activity moving forward. Additionally, players have the right to object at any time to the use of their data for direct marketing, and CryptoLeo will take prompt action in response.

You can use live chat or send an email with sufficient information to identify the account and the type of question in order to exercise any of these rights or voice concerns about how personal data is handled. Before releasing or altering data, the team might request more details to verify identity. Although complicated or numerous requests may take longer in accordance with applicable law, CryptoLeo typically aims to respond within one month.

The p A complaint may be filed with the UK Information Commissioner's Office or their local data protection authority by anyone who is unhappy with how their personal data has been handled. To give the company a chance to handle the problem directly, CryptoLeo advises players to get in touch with the support staff first. The specific Cookie Policy, which should be read in conjunction with this Privacy Policy for a complete understanding of how data is handled, contains additional information about cookies and related technologies used on the website.